Detalii anunt
| Post: | Remote Support Specialist BUCURESTI |
| Companie: | InCrys |
| Data introducerii: | 21-02-2012 |
| Valabil pana la: | 21-03-2012 |
| Descrierea postului | Software&Hardware; Support Specialists is required to deliver Remote Technical Support Services in English and in client national language: • Providing initial remote technical software&hardware; support to clients • Interacting with client and company functions consistently until problem solution • Analyzing problems/situations, understanding problem impact on client business • Applying problem solving techniques • Responding to client queries, providing timely resolutions to client issues • Maintaining highest client satisfaction • Maintaining positive client relationships even in severe and pressurized situations • Performing problem management and end-to-end problem ownership • Logging all related activities for each customer query and handling client data securely • Employing client ‘s standard support delivery methodologies and tools • Performing in international software support delivery processes and environments • Participating in shifts: 24X7 |
| Profil candidat | Mandatory skills: • English fluent (both written and verbal) plus very good knowledge of at least one of the following: • Dutch fluent • Proven IT education and 1 year job experience or experience as an IT administrator • Specialized know how on databases, Windows / Windows Server, Network • Proven remote support know-how (patches etc.) • Technical • Problem solver • Excellent communication and listening skills • Team player • Very good analytical skills • Eagerness/willingness to learn • Ability to perform under pressure • Ability to multi-task • Willingness to travel Nice to have skills: • Excellent analytic know-how for complex incidents • Customer facing experience • Team working |
| Beneficii | • Motivating salary • Good working environment • Medical insurance |
